This policy explains how refunds work for services provided by Nexora Worldwide.
At Nexora Worldwide LLC, client satisfaction is at the core of everything we do. We are committed to delivering high-quality digital solutions with transparency, professionalism, and clear communication. As our services are customized and involve significant planning, design, development, and consulting, this Refund Policy outlines the circumstances under which refunds may be granted.
All projects begin only after the agreed payment or deposit has been received. Once work has commenced, payments made for completed work, consultation, strategy, design, development, AI implementation, automation, digital marketing services, or other professional services are generally non-refundable, as resources and time are allocated specifically to each client's project.
If a project has not yet commenced and the client chooses to cancel before any work has started, a refund request may be considered at Nexora Worldwide LLC's discretion, less any applicable administrative, transaction, or third-party costs already incurred.
If Nexora Worldwide LLC does not commence the agreed project within seven (7) business days after receiving the required payment and all necessary project information, and the delay is solely attributable to Nexora Worldwide LLC , the client may request a full refund of the initial payment. This provision does not apply where delays are caused by incomplete project requirements, pending client approvals, force majeure events, or circumstances beyond our reasonable control.
Third-party expenses including domain registrations, web hosting, software licenses, premium plugins, API usage, cloud services, advertising budgets, and other externally purchased services are non-refundable, as these costs are paid directly to third-party providers.
Should a client decide to terminate a project after work has begun, payment remains due for all completed work and project milestones achieved up to the date of cancellation. Any refund granted under exceptional circumstances will be determined after reviewing the project status, completed deliverables, and costs incurred.
Refund requests must be submitted in writing to support@nexoraworldwide.com with the project details and the reason for the request. We aim to review all refund requests fairly and provide a response within five (5) business days.
Nexora Worldwide LLC reserves the right to update this Refund Policy at any time. Any changes will become effective upon publication on our website.
If you have any questions regarding this Refund Policy, please contact our team at support@nexoraworldwide.com We are committed to resolving concerns promptly and maintaining long-term relationships built on trust and professionalism.